Previous Debates

Does technology enable and drive a better customer experience?

17 Jul 2019
  • Youth Hub, Emirates Towers, Dubai
  • 11:00 AM - 12:00 PM


  • Zayed AlMurri
  • Hamda AlShared
  • Shamma AlMarzoqi
  • Waad Ahmad
  • Ibrahim Mohamed
  • AlBasma AlMuhairi

Judges Details

  • Andrea Prazakova - SVP, Customer Experience & Design, MEA
  • Alan Ferguson - Director, Mobile Platforms, MENA
  • Federico Gaglia - Manager, Cyber & Intelligence Solutions

Summary of Debate

Participants from both teams articulated their arguments to determine whether the use of technology augments the customer experience, citing examples from leading corporations. Through out the discussion, they show the importance of using technology in saving time and effort. Subject matter experts from Mastercard participated in the session and were overwhelmingly pleased by the insights both teams presented.